Announcing the official launch of InflectionCX, the World's first and only AI-Powered Contact Center Outsourcer and BPO.

InflectionCX brings together decades of industry expertise and cutting-edge technology to deliver modern outsourced contact center services.

Through an exclusive partnership with Xaqt, a leading provider of Contact Center AI technology, InflectionCX leverages Machine Learning, Conversational AI, analytics and Knowledge Management tools that multiply agent productivity, operationalize real-time intelligence, and automate customer interactions.

With the expertise of InflectionCX’s people and process combined with Xaqt’s innovative technology, we deliver truly unique customer experiences at a fraction of the price of a traditional BPO.

Most BPOs are averse to deploying Artificial Intelligence and emerging technology that they either don’t understand or that may reduce the number of live agents needed to service calls. We believe there is a better way.

Chris Crosby, Founder and CEO of InflectionCX

InflectionCX was founded on the belief that automation is key to improving customer experience and intelligently controlling costs in the contact center. Automation in the form of handling customer requests across any communication stream, as well as supporting agents by surfacing resources, eliminating redundant tasks, and continuous quality monitoring.

InflectionCX’s Work-From-Home agents act as one Virtual and Connected Contact Center. With team members in nearly every state, our network of customer service representatives and brand specialists are available to serve your customers 24/7. We provide the infrastructure, technology, and people to ensure quality support for any industry.

Companies now have one place to go for Conversational AI and Call Center staffing. By using the combined efficiency and advanced capabilities of the InflectionCX and Xaqt partnership, there are multiple benefits

  • Deploying AI and automation significantly increases the speed of Customer Experience and reduces expense
  • Employee guidance and assistants (customer intent, knowledge search, next best action) improve Agent Experience and reduce AHT.
  • Unprecedented Visibility into operational performance.

For more information, please contact:

Chris Crosby chris@inflectioncx.com