Meet Operational Excellence

With the expertise of InflectionCX’s people and process combined with Xaqt’s innovative technology we deliver truly unique customer experiences.

AI-Powered Call Center Operations

We have an exclusive partnership with Xaqt, a leading provider of Contact Center AI technology, to leverage Machine Learning and Knowledge Management tools that multiply agent productivity, operationalize real-time intelligence, and delight every customer.

We deploy Knowledge Management, Agent Assistants, Performance Assurance and CX Intelligence for every engagement

Xaqt's Pathfinder Agent Assist platform provides agents with the real-time knowledge they need to resolve customer issues faster.

100% Quality Assurance - Using Xaqt’s Kaizen Performance Assurance platform, means that every call is analyzed by AI, surfacing the most impactful calls for human review.

Spectra, by Xaqt, is the most advanced contact center analytics platform ever built. Using AI and Machine learning at every part of the process, we provide you unprecedented insights into call center operations and your customer experience.

Smart & Connected Omnichannel Engagement

Automated and agent-led services across a full range of digital channels and voice to deliver unique and seamless customer experiences.

Provide clients with personalized and reliable omnichannel customer experiences

Conversational Automation for Voice (IVR) and all digital channels (ie, the best chatbots you've ever seen)

AI enables our agents to focus on the more complex calls, leading to better customer satisfaction and reduced expense

Machine Learning based recommendations for agents that increase sales conversions and ensure compliance

Companies that want to improve their customer experience, enhance technology, and increase revenue come to us for our contact center services

Engaging with customers is no longer just about calls. It’s about connecting to your customers over the channels they choose, when they choose, making it effortless for them to reach and do business with your brand.

InflectionCX’s omni-channel capabilities help your customers connect with you, on their terms and empower you to deliver on-demand memorable experiences through the channels your customers are using.

Every Agent has a Real Time Assistant

Enjoy industry leading retention rates

Advanced Performance Analytics

Deploy our technology or we can leverage your current investments

CX Automation - Intelligent Virtual Agents reduce cost, improve response time

Our Agents have AI superpowers

Our Intelligent Virtual Assistants (IVAs) provide agents with the tools they need to be successful, such as automated checklists, conversational scripting, intelligent knowledge search, and recommended responses.

Scaling Specialists

InflectionCX helps companies to successfully scale headcount, processes, and technical infrastructure- all while remaining agile and flexible to adapt quickly to meet our Clients’ fluid growth, and transformational goals.

Contact Us

We look forward to discussing your Customer Service and Call Center needs.