The InflectionCX Advantage
Flexibility, variability and scalability are all baked into our model to fix the problems endemic to the traditional contact center model.
"Most BPOs are averse to deploying Artificial Intelligence or technology that they either don’t understand or that may reduce the number of live agents needed to service calls. We believe there is a better way."
- Chris Crosby, Founder and CEO InflectionCX
InflectionCX is not an optimization of the old model. It’s a whole new way of thinking about customer service:
Purpose
Delivery
Technology involved
InflectionCX brings together deep contact center domain experience, and cutting-edge technology to deliver modern Customer Experiences. We leverage the latest in digital and AI technologies coupled with our Remote First Agents to deliver the best possible experience at the lowest possible cost of service. InflectionCX’s robust architecture and agile workforce are designed to grow and adapt as our customers’ needs evolve.
InflectionCX is powered by Xaqt, a leading provider of Contact Center AI and CX applications. Unburdened from legacy infrastructure and expenses, coupled with our award-winning technology and people, we have built a Contact Center Outsourcing company like none other.
By providing best in class software and strong industry leadership, we can deliver creative solutions for our customers that rise to any occasion. It is through this unique combination of technology and agile staffing that we are able to deliver exceptional and adaptable service.
Contact Center software
Xaqt’s Innovative Contact Center software enables efficiency and performance gains not previously available
Flexible Workforce
Our agile workforce is ready to meet the demands of uncertainty
Forward Thinking Approach
Every aspect of our solution is designed to support modern customer and employee experiences.
Not just better, different
Reduce customer service cost and drive revenue
Most companies manage customer service and chat support outsourcing as a cost center. But the best companies, our customers, see every interaction as an opportunity to drive significant revenue by engaging quickly to convert more customers and create more fans.
AI-Enjoy consistently superior service Platform
The traditional model of BPO services comes with a regular cycle of hiring, training, and firing that increases the chance of human error. InflectionCX enjoys one of the highest agent retention rates in the industry. Our distributed network of specialists backed by our AI enabled platform ensures every engagement is fast, on-brand, and consistent.
What’s included?
InflectionCX is not an optimization of the old model. It’s a whole new way of thinking about customer service. Here’s what’s included with every engagement:
Best-in-class response times across all digital channels: Voice, Email, chat, social, instant messaging
AI-enabled platform that ensures speed, consistency and quality
Always On Quality Assurance and Performance Monitoring
In depth Intelligence and Actionable Insights
Dedicated Customer Success manager
Contact Us
We look forward to discussing your Customer Service and Call Center needs.
