WFM-as-a-Service

InflectionCX, Inc. (“InflectionCX”) knows that you care how your information is used and shared, and we appreciate your trust that we will do so carefully and sensibly.

What is covered by this Privacy Policy:

This InflectionCX Privacy Policy describes how we collect and use information that customers provide to us in connection with the creation or administration of InflectionCX accounts, which we refer to as “Account Information”. For example, Account Information includes names, usernames, phone numbers, email addresses and billing information associated with a customer’s InflectionCX account.

This InflectionCX Privacy Policy applies to customers’ Account Information and does not apply to the content that customers store on our system, including any personal information of their end users. InflectionCX will not disclose, move, access or use customer content except as provided in the customer’s agreement with InflectionCX. See your agreement with InflectionCX and the below more information about how we handle content you store on our systems.

At InflectionCX, customer trust is our top priority. We know customers care deeply about privacy and data security. Our customers trust us with some of their most sensitive information. We implement responsible and sophisticated technical and physical controls designed to prevent unauthorized access to or disclosure of customer content.

Maintaining customer trust is an ongoing commitment, we strive to inform customers of the privacy and data security policies, practices and technologies we’ve put in place.

InflectionCX knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting InflectionCX.com or using InflectionCX systems and cloud services, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Does InflectionCX Gather?

Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

Automatic Information: We may receive and store certain types of information whenever you interact with us. For example, like many Web sites, we may use "cookies," and we obtain certain types of information when your Web browser accesses InflectionCX or advertisements and other content served by or on behalf of InflectionCX on other Web sites.

Mobile: When you download or use apps created by InflectionCX or our subsidiaries, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow you to turn off location services. For more information about how to do this, see your device manufacturer’s instructions.

E-mail Communications: To help us make e-mails more useful and interesting, we may receive a confirmation when you open e-mail from InflectionCX if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, you may adjust your preferences by clicking a link at the bottom of any email from us.

Information from Other Sources: We might receive information about you from other sources and add it to our account information.

What About Cookies?

Cookies are unique identifiers that we may transfer to your device to enable our systems to recognize your device and to provide features such as personalized advertisements on other Web sites.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. Because cookies may allow you to take advantage of some of InflectionCX's essential features, we recommend that you leave them turned on.

Does InflectionCX Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries InflectionCX, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.

Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Business Transfers: As we continue to develop our business, we might sell or buy product lines, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the event that InflectionCX, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

Protection of InflectionCX and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our terms of use and other agreements; or protect the rights, property, or safety of InflectionCX, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Are Children Allowed to Use InflectionCX?

InflectionCX does not sell products or services for purchase by children. If you are under 18, you may use InflectionCX only with the involvement of a parent or guardian.

Conditions of Use, Notices, and Revisions

If you choose to visit InflectionCX, your visit and any dispute over privacy is subject to this Notice and our terms of use, including our Acceptable Use Policy, including limitations on damages, resolution of disputes, and application of the law of the state of Illinois. If you have any concern about privacy at InflectionCX, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the terms of use, including our Acceptable Use Policy, will change also. We may e-mail periodic reminders of our notices and conditions, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Examples of Information Collected

Information You Give Us

You provide most such information when you create a user account or communicate with customer service. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; addresses and phone number; e-mail addresses of other people; content of e-mails to us; and financial information, including Social Security and driver's license numbers.

Automatic Information

Examples of the information we collect and analyze may include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; and the phone number you used to call our customer service number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

Mobile

Most mobile devices provide users with the ability to disable location services. Most likely, these controls are located in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties